Shipping policy
Shipping Policy
Shipping Locations
We currently ship our products within India. Please contact us for any special shipping requests
outside this region.
Processing Time
On working days, orders are dispatched the same day. Orders received late at night are dispatched the next working day. You will receive a confirmation email with
tracking information once your order is shipped.
Shipping Rates and Delivery
1. **Standard Shipping: Estimated delivery within 5-7 business days. Shipping charges are
calculated at checkout based on the order value and delivery location.
2. **Express Shipping: Estimated delivery within 2-4 business days. Additional charges apply for
express shipping options.
Order Tracking
You can track your order using the tracking link provided in your confirmation email. Please
allow 24 hours for the tracking information to be updated.
Delayed or Lost Packages
If your package is delayed or lost, please contact our customer support team. We will work with
the carrier to resolve the issue and keep you informed throughout the process.
Changes to Orders
Once an order is placed, we may not be able to make changes. However, please contact us as
soon as possible, and we will do our best to accommodate your request.
1. Where we ship
1.1 We currently ship within India only. We do not ship internationally at present.
1.2 We deliver to all pin codes serviceable by our courier partners. If your pin code is not serviceable, we will contact you and refund your order in full.
2. Dispatch and processing time
2.1 On working days, orders are dispatched the same day. Orders received late at night are dispatched the next working day.
2.2 We do not dispatch on Sundays or public holidays. During festival periods, dispatch may take an extra 1–2 days.
3. Delivery timelines
Estimates are counted from dispatch, not from the time you place the order:
These are estimates. Weather, strikes, festival volumes and courier delays can affect them.
4. Shipping charges
4.1 Shipping charges are calculated at checkout based on your order value and delivery location.
4.2 Free shipping on prepaid orders above ₹ 999. Cash on Delivery orders carry a handling fee of ₹49.
5. Cash on Delivery
5.1 Cash on Delivery is available in eligible pin codes. Orders up to ₹2500 are eligible for COD.
5.2 Please keep the exact amount ready, or ask the delivery agent whether they accept UPI.
6. Order tracking
6.1 You will receive a confirmation email and SMS with a tracking link once your order is dispatched. Please allow up to 24 hours for tracking information to update.
6.2 You can always message us on +91 8957870037 with your order number and we will check the status for you.
7. Delayed or lost parcels
7.1 If tracking shows no movement for 7 consecutive days, or your parcel is marked delivered but has not reached you, contact us. We will raise a trace with our courier partner and, if the parcel cannot be located, replace your order or refund you in full.
8. Damaged or incorrect parcels
8.1 If your order arrives damaged, incomplete or is not what you ordered, contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or a full refund, including shipping charges, and we pay for the return.
9. Changes to orders
9.1 Once an order is dispatched we may not be able to change it. Contact us as soon as possible and we will do our best.
9.2 You may cancel any order free of charge within 15 minutes of placing it. Details are in our Refund Policy.
10. Incorrect address or failed delivery
10.1 Please check your delivery address and phone number before ordering. If a parcel cannot be delivered because the address or phone number is incorrect, or nobody was available to receive it, the order will be returned to us and your order will be closed. [A fresh shipping charge may apply for re-dispatch.]
11. Refused Cash on Delivery orders
11.1 If a COD parcel is refused at delivery, the order is closed. Repeated refusals may lead us to restrict the Cash on Delivery option on your future orders.
12. Contact
For any shipping question: info@gigo.co.in · +91 8957870037 · www.gigo.co.in/pages/contact
